What to Expect at Your First Telehealth Appointment at Brave Health - Brave Health

Congratulations on taking a brave step

We are thrilled that you scheduled an appointment with Brave Health to care for your mental health. Here's what you can expect from your first telehealth visit.

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Congratulations on taking a brave step

We are thrilled that you scheduled an appointment with Brave Health to care for your mental health. Here's what you can expect from your first telehealth visit.

photo of woman

Brave Health is a virtual mental health provider dedicated to helping people thrive by engaging them in high-quality, easily accessible mental health care. We treat a range of conditions across the spectrum of mental health and substance use disorders. Our programs are evidence-based, drawing on approaches to treatment that are clinically proven to be effective.

What to Expect

24 Hours Before Your Appointment

You will receive a text reminder 24 hours prior to your appointment. If you cannot attend anymore, please respond “No” so that we can give the appointment slot to another individual who wants care.

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15 Minutes Before Your Appointment

You will receive another text reminder 15 minutes prior to your appointment. Please use this as an opportunity to move to a private space.

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At Appointment Time

Click the link in the text and you will be placed in the private waiting room. Your provider will then arrive to complete your telehealth appointment.

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What Will This Cost?

Brave Health accepts most insurance, so costs vary depending on your plan. 

Medicaid insurance: Our services are often free. Please call your insurance company to estimate the cost.

Commercial or Medicare insurance: Co-pays vary. We recommend calling your insurance to estimate the cost.

For individuals paying for services without insurance, our fee schedule can be found here.

What Will My First Visit Be Like?

  • Brave Health’s services are fully virtual on our telehealth platform. You will need a smartphone, computer, or tablet to complete telehealth video appointments.
  • Your first appointment will last about an hour.
  • You will receive a text reminder 24 hours prior to your appointment. If you cannot attend anymore, please promptly respond “No” to the reminder. Then we can give the appointment slot to another individual who wants care.
  • You will receive another text reminder 15 minutes prior to your appointment. You will also receive an email reminder at this time. These 15-minute reminder messages will contain your telehealth link for your session that day. Please use this reminder as an opportunity to move to a private space. 
  • Click the link in the text and you will be placed in the private waiting room. Your provider will then arrive to complete your telehealth appointment. 
  • Your provider will ask you questions to gather information, evaluate your needs, and present you with treatment options to meet your goals.
  • Your provider will also note any medications on your chart. If you are on any medications, please have them available at your initial appointment. 

How will you create my treatment plan?

We know that one size doesn’t fit all when it comes to your health. We work with each individual to create a customized treatment plan that may include telehealth-enabled counseling, therapy, psychiatry, and medication management. You can ask in your first visit about including any of the services below in your care plan.

  • Therapy: One-on-one conversational sessions with a provider using treatment methods that are clinically proven to be effective.
  • Psychiatric Medication Management: One-on-one sessions with a provider who can prescribe medications to help your mental health.
  • Peer Support: One-on-one conversational sessions with someone who has had similar life experiences with mental health.
  • Support Groups: A group conversation facilitated by a provider that centers on shared life experiences, such as an anxiety group, postpartum depression group, or men’s group.

What Should I Expect in Future Visits?

  • After your first visit is complete, we will match you with a Therapist and/or a Psychiatric Nurse Practitioner depending on what services you choose.
  • Your provider will meet with you on an ongoing basis to help you meet your personal goals to improve your mental health and your life.
  • Your provider is supported by our team of access counselors who can help with administrative issues, rescheduling, and more from 8:30 AM to 6:00 PM Eastern time Monday through Friday. You can reach them by calling or texting 305-902-6347.

What do you expect from me?

  • Please join your appointment on time.
  • Please join your appointments from a private location in your home state.
  • Please do not join while driving, in a moving vehicle, or doing distracting activities.
  • Please review our handbook here.

Interested in learning more? Contact us below and we’ll reach out ASAP.

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