Your Easy Video Visit Guide

Using the correct web browser is the most important step for a successful connection.

• If you have an iPhone or iPad: You must use Safari. Audio may not work if you use Chrome or other browsers.
• If you have an Android phone: We recommend using Mozilla Firefox for the best experience.
  • Note: Google Chrome and Microsoft Edge often have trouble connecting to our video platform.
  • You can download Firefox for free from the Google Play Store.
• If you are on a Computer (PC/Mac): Use Google Chrome or Mozilla Firefox. 

Ensure your browser window is "active" (clicked on) so the video can start.

When you click your meeting link, your browser will ask for permission to use your camera and microphone.

• Always click "Allow" or "Grant Access" when the pop-up appears.
• Check your settings: If you accidentally clicked "Block," look for a small camera or lock icon in the address bar at the top of your screen to reset permissions.
• Testing: Once you are in the virtual waiting room, you can perform a quick test to ensure your microphone and video are working.

• The "Link" Issue: If you aren't receiving your link via text, try texting the word START to (407) 612-1048 to reset your notifications.
• Android Users: Check if you are using Facebook Messenger as your primary texting app; sometimes this interferes with opening meeting links.
• Refresh: If the screen freezes, simply refresh your browser page or click the link in your text message again.

• Check your Hardware: Ensure your mouse and keyboard are plugged in or turned on. If using a laptop, make sure your webcam isn't covered by a privacy slider.
• Close Extra Tabs: Too many open windows can slow down your connection. Close other apps (like Netflix or YouTube) and browsers before your session begins.
• Browser Focus: If you can't see the provider, make sure you haven't clicked away to another window. Your video session must be the "active" window on your screen.

• If Doxy.me is still not working after these steps, your provider may send you a Google Meets link as a backup.

  • Requirement: You will need a Gmail account to use Google Meets.
  • App: You may need to download the Google Meet app on your mobile device.