Here are answers to some common questions that case managers, care navigators, hospital discharge planners, and referring providers ask us. If you have a question that we didn't answer don't hesitate to reach out to our Partner Support team by emailing firstname.lastname@example.org.
Yes. We are currently accepting new patients for therapy, group therapy, and psychiatric medication management in Florida and Texas. We are currently accepting new patients for psychiatric medication management in Georgia and New York.
Yes. In Florida, we accept patients aged 13 and up. In all other states where we offer services, we can treat patients aged 16 and up. Teen patients do need to consent to treatment.
Brave Health offers therapy and medication management in English and Spanish. At this time we are not able to provide services to individuals who are non-verbal.
No. We no longer offer Medication-Assisted Treatment (MAT) program for patients managing a substance use disorder. We support patients with substance use disorder through individual and group therapy.
No. We do not prescribe controlled substances such as benzodiazepines (Xanax, Ativan, Valium) or Hypnotics (Ambien, Lunesta) or Stimulants (Adderall, Ritalin).
We do not accept patients with active eating disorders.
Brave Health’s team of experts includes licensed physicians, nurse practitioners, therapists, and counselors.
The length of treatment varies for each patient and is dependent on their individual goals.
After each session, our certified medical coders review the patient chart and create a claim. The claim is then sent to the insurance company for processing. Once the insurance company processes the claim any out-of-pocket costs are then placed into patient responsibility. Then the patient will start to receive statements and balance reminders from Brave in the mail.
No, we do not store any credit card information.
If a patient needs to cancel or reschedule an appointment, please contact Brave Health as soon as possible at (305) 902-6347.
Please note that if you do not cancel your appointment, it will be considered a “no-show.” After more than two “no-show” appointments, Brave will not reach out to reschedule the appointment.
You will need a computer, smartphone, or tablet with a camera and microphone, as well as a reliable internet connection.
Yes, telehealth mental health treatment is subject to the same privacy laws and regulations as in-person treatment. The mental health provider will take steps to ensure the confidentiality and security of patient information.