For Referrers

Frequently asked questions

Here are answers to some common questions that case managers, care navigators, hospital discharge planners, and referring providers ask us. If you have a question that we didn't answer don't hesitate to reach out to our Partner Success team by emailing partnersupport@bebravehealth.com

Are you accepting new patients?

Yes. We are currently accepting new patients for therapy, group therapy, and psychiatric medication management in Florida, Georgia, Illinois, Ohio, Texas.  We are currently accepting new patients for psychiatric medication management in New York.

Do you treat children or teens?

Yes, we accept patients aged 13 and up. Teen patients do need to consent to treatment.

What languages do you provide services in?

Brave Health offers therapy and medication management in English and Spanish. 

Do you offer Medication-Assisted Treatment (MAT)?

No. We no longer offer Medication-Assisted Treatment (MAT) program for patients managing a substance use disorder. We support patients with substance use disorder through individual and group therapy.

Do you prescribe controlled substances?

No. We do not prescribe controlled substances such as benzodiazepines (Xanax, Ativan, Valium) or Hypnotics (Ambien, Lunesta) or Stimulants (Adderall, Ritalin).

Do you provide treatment for individuals with an eating disorder?

We do not accept patients with active eating disorders. 

Who provides treatment?

Brave Health’s team of experts includes licensed physicians, nurse practitioners, therapists, and counselors.

How long does treatment last?

The length of treatment varies for each patient and is dependent on their individual goals.

What is the billing process?

After each session, our certified medical coders review the patient chart and create a claim. The claim is then sent to the insurance company for processing. Once the insurance company processes the claim any out-of-pocket costs are then placed into patient responsibility. Then the patient will start to receive statements and balance reminders from Brave in the mail.

Do you keep credit card information on file?

No, we do not store any credit card information.

How should a patient cancel or reschedule an appointment?

If a patient needs to cancel or reschedule an appointment, please contact Brave Health as soon as possible at (305) 902-6347. 

Please note that if you do not cancel your appointment, it will be considered a “no-show.” After more than two “no-show” appointments, Brave will not reach out to reschedule the appointment. 

What equipment is needed to participate in a telehealth mental health appointment?

You will need a computer, smartphone, or tablet with a camera and microphone, as well as a reliable internet connection.

Is telehealth mental health treatment confidential?

Yes, telehealth mental health treatment is subject to the same privacy laws and regulations as in-person treatment. The mental health provider will take steps to ensure the confidentiality and security of patient information.

Still Have Questions?

Call or text us and we'll be happy to help
(305) 902-6347
(305) 902-6347
Mailing Address
1951 NW 7th Ave, FL 3
Miami, FL 33136
If you experience a mental health emergency at any time, contact the Suicide and Crisis Lifeline by calling or texting 988.
© 2023 Brave Health, Inc., Brave Health Medical Group, PA, and Brave Medical, PC are independent, affiliated organizations. The organization providing clinical services is dependent on the state of residence of the patient.