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Managing Your Appointments Just Got Easier

Brave Health’s scheduling agent is here for you 24/7. Easily schedule, reschedule, or cancel appointments—anytime, without the wait.

Frequently Asked Questions 
(FAQs)

What is the scheduling agent?

The scheduling agent is a secure, easy-to-use system that helps you schedule, reschedule, confirm, or cancel appointments by phone. The agent is available 24 hours a day, 7 days a week. Watch this YouTube video to learn more.

What can the scheduling agent do?

The scheduling agent can help with scheduling, confirming, rescheduling, or canceling appointments. It gives you flexibility to manage your appointments, at any time, without unnecessary delays or wait time.

How do I use the schedling agent?

Call Brave Health’s main line at (305) 902-6347 and press 2 to reach the agent, then follow the prompts. 

Are there other ways to schedule or manage an appointment?

Yes! You can also manage your appointments by submitting a self scheduling form.

If you are a new patient requesting to schedule your first appointment, please complete the appointment request form

If you are requesting to schedule or reschedule an appointment, please complete the next appointment request form

What do I do if the scheduling agent can’t help me?

If you ever need more support after calling in, you can have the option to leave a voicemail. Our business hours remain Monday-Friday 8:30 am-6:00 pm ET, and you can leave a voicemail at any time.

When you leave a voicemail, a Brave team member will return your call within 1-2 business days. Please note that our call will appear from a 305 area code.

What if I need a medication refill?

To request a medication refill online, please complete the medication refill form. Refills can take up to 5 business days to process (not including weekends and holidays) and are sent directly to the pharmacy.

You may also call (305) 902-6347 and press 3. A member of our team will return your call within 1 business day.

Is my information safe?

Yes, your personal information is protected. The automated Agent uses top-level security and follows strict privacy regulations.

What if I have an emergency?

If you experience a mental health emergency at any time, contact the Suicide and Crisis Lifeline by calling or texting 988.

Still Have Questions?

Call or text us and we'll be happy to help.

If you experience a mental health emergency at any time, contact the Suicide and Crisis Lifeline by calling or texting 988.
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Mailing Address

1951 NW 7th Ave, FL 3
Miami, FL 33136
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(305) 902-6347
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© 2026 Brave Health, Inc., Brave Health Medical Group, PA, and Brave Medical, PC are independent, affiliated organizations. The organization providing clinical services is dependent on the state of residence of the patient.