Brave Health is a virtual mental health provider dedicated to helping people thrive by engaging them in high-quality, easily accessible mental health care.
We know that one size doesn’t fit all regarding your health. We work with each individual to create a customized treatment plan that may include telehealth-enabled counseling, therapy, psychiatry, and medication management. We treat various conditions across the spectrum of mental health and substance use disorders. Our programs are evidence-based, drawing on approaches to treatment that are clinically proven to be effective.
You can reach the Brave Health team from 8:30 AM to 6:00 PM Eastern time Monday through Friday by calling or texting 305-902-6347
If you have a concern outside of business hours, you can leave a message and a member of our team will contact you within one (1) business day.
If you experience an emergency, such as suicidal thoughts, thoughts of harming yourself or another, or a drug reaction, call 911 or go to the emergency room immediately. If you experience a mental health crisis, call the Suicide and Crisis Lifeline at 988.
Brave Health employees operate under a code of ethical standards. These standards guide the patient/employee relationship and professional behavior; while serving to protect the patient’s welfare. Brave Health does not utilize seclusion or restraints (physical or chemical) in its programs.
Brave Health strives to improve our services. As part of this process, Brave Health conducts supervisory quality reviews, risk management reviews, and other quality assurance reviews. Patient data may be gathered and analyzed by Brave Health to improve services. Any patient data will not be identifiable in reports or articles published. Any reports containing identifiable information require a patient’s written consent.
Patients have the right to provide informed consent before participating in any formal research studies. The Informed Consent Form will include at least the background on the research, the risk or benefit to the patient, and any procedures that would be required. Patients may refuse to participate or withdraw their consent, which will not result in any loss of services to which patients are otherwise entitled.
As a patient, you and those involved in your care at Brave are expected to:
If you cannot abide by these expectations, this may result in discharge from care.
Brave Health strives to schedule patients as quickly as possible. We know it can be challenging to access mental health services. We want to make it easier for everyone. When we schedule your appointment, please plan to be there. Please let us know if you cannot be there as soon as possible. Then we can offer the appointment to another patient.
You may schedule a same-day appointment in certain circumstances, subject to availability.
Last-minute cancellations delay care for everyone. Appointments canceled without 24-hour notice may cost up to $50. No shows may result in a fee of up to $50. If you arrive late to your appointment, you may need to reschedule and pay a fee of up to $50.
Complying with your treatment plan is essential. Your services may be discontinued if you do not attend appointments consistently.
You are responsible for understanding your insurance coverage. If you have health insurance, you must provide insurance information to Brave Health.
Brave Health will charge insurance for the services you receive. You are responsible for all patient balances, which include but are not limited to co-pays, co-insurance, deductibles, billing charges, late or no-show charges, laboratory or other testing, and emergency transportation.
A charge for psychotherapy and a medication management billing code may appear on your billing statement. Psychotherapy is a standard of care utilized by our providers. When necessary, the psychotherapy add-on code may be used by Brave Health, which is needed for the medication providers to record the psychotherapy services provided in session.
Brave Health uses electronic communication. By participating in our services, you agree to receive communication virtually, via email and cell phone. Standard rates from your wireless carrier may apply. Statements, billing information, records requests, appointment reminders, discharge notifications, and other correspondence will be shared digitally.
Legal guardians must attend all appointments with adult patients who are not their own legal guardians for treatment unless exceptions have been approved before the appointment.
Legal guardians for patients under 18 must consent to treatment for the minor. The legal guardian must attend all appointments for medication management or be reachable during the appointment, unless exceptions have been approved before the appointment.
Brave Health does not prescribe controlled substances. Controlled substances include but are not limited to benzodiazepines such as Xanax, Valium, and Klonopin; stimulants such as Adderall and Vyvanse.
Brave Health patients are not permitted to receive psychiatric medications from external providers without approval from Administration. If approval is received, we require a Release of Information allowing Brave Health to communicate with the external provider.
Patients who continue to receive psychiatric medication management from their primary care physician can transfer their mental health treatment to Brave Health anytime. Brave Health does not prescribe benzodiazepines and stimulants. Patients must be off those medications before enrolling in medication management with Brave Health.
Patients beginning therapy with Brave Health that are continuing psychiatric medication management from their Primary Care Provider may undergo a full psychiatric evaluation (approximately one hour) with a Brave Health psychiatrist at any time, when requested.
Refill authorizations can take up to five (5) business days. Your provider may require an appointment before processing the refill.
Controlled medication refills will not be authorized more than three (3) days before they are due for a refill. Some controlled medications may not be refilled without first seeing a provider.
If you have questions regarding early refills or what medications may or may not be able to be refilled without being seen, please ask your provider.
Your provider may request that you complete laboratory tests before taking certain medications. Laboratory tests may include, but are not limited to saliva, hair follicle, urine, blood serum, electrocardiograms, psychological testing, genomic testing, and others.
Laboratory testing fees are your responsibility. Suppose your insurance plan will not cover laboratory, psychological, or other testing costs. In that case, you will be responsible for all costs incurred.
Based on my treatment plan, I understand that my provider may request drug screening. If such is requested, I agree to provide or comply with any requests made by Brave Health for fluid drug screening or breathalyzer screenings. I understand that not providing such may impact my ability to receive medication management services.
I understand that the results of such a screening will not be used as the sole basis for treatment decisions or termination from treatment.
Store medications safely and securely. Keep them out of the reach of anyone else. Dispose of them safely if you no longer need them.
The national, toll-free Poison Help line, 1-800-222-1222, connects you to your local poison center and is your resource for help in a poisoning emergency.
As a patient of Brave Health, I understand I have the right to:
Patients who believe that any of these standards have been violated may file a grievance in writing with their clinician or any staff member. The staff will respond to the grievance with a proposed resolution within three (3) working days. Additionally, complaints may be filed with the State. A patient will not be penalized in any way for asserting rights or complaining about any misconduct on the part of Brave Health or its staff.
Any requested documentation should be shared with us. Our team will review the forms and schedule the next steps.
We do not fill out every type of form, in which case you will be informed. We may charge a fee for any forms not completed during an office visit. The fee will vary regarding the type and length of the form, which must be paid in advance.
Patients with an advanced directive can submit a copy of the document to their provider, which will be included in the medical record. If you wish to develop an advanced directive, you can discuss it further at any time with your clinician. Your provider can assist in obtaining further resources.
Individuals with questions regarding legal decision-making authority should discuss with their provider to explore the rules in your State.
I understand that Brave Health may ask me to complete a confidential individual HIV risk screening. I understand that I may be referred to services as appropriate. I understand that confidential HIV testing is per Brave Health policy and that I may opt-out of HIV screening.
