Beginning care with a new provider can be overwhelming. Here are answers to some common questions that patients ask us.
If you are in crisis and need help immediately, please call or text 988 to reach the Suicide and Crisis Lifeline.
You will need a computer, smartphone, or tablet with a camera and microphone, as well as a reliable internet connection.
You will receive a text reminder 24 hours before your appointment, and another text and email reminder 15 minutes prior to the appointment with a link to the telehealth session. At that time, prepare to move to a private space and click the link to join a private waiting room where the provider will arrive.
During the first 60-minute appointment, the mental health provider will ask questions, evaluate needs, and present treatment options.
If you need to cancel or reschedule your appointment, please contact Brave Health as soon as possible at (305) 902-6347. If you have already received an appointment reminder, you may cancel by replying No.
Please note that if you do not cancel your appointment, it will be considered a “no-show.” After more than two “no-show” appointments, Brave will not reach out to reschedule the appointment.
If you experience technical difficulties during your appointment, such as a poor internet connection or software issues, contact your provider directly. If you do not know how to reach your provider, please our Patient Access Center at (305) 902-6347. We will help troubleshoot the issue and reschedule the appointment if needed.
Brave Health believes that everyone should have access to high-quality mental health care.
Our providers are in-network with a wide variety of insurance plans, including Medicaid, Medicare, and Commerical insurance. Many Medicaid plans waive a co-payment for services. Contact your insurance plan to find out the total cost of care. We also accept patients who do not have insurance. See our fee schedule.
We accept more than 200 insurance plans, including Medicaid, Medicare, and Commercial plans. We are in-network with Aetna, Ambetter, Amerigroup, AmeriHealth Caritas Florida (ACFL), Blue Cross Blue Shield (BCBS), Centene, Cigna, Fidelis, HealthFirst, Humana, Molina, Simply, Sunshine, Superior, United/Optum, Wellcare, and many more. View the full list of insurance we accept.
Don’t see your insurance? Call or text us at (305) 902-6347.
After each session, our certified medical coders review the patient chart and create a claim. The claim is then sent to the insurance company for processing. Once the insurance company processes the claim any out-of-pocket costs are then placed into patient responsibility. Then the patient will start to receive statements and balance reminders from Brave in the mail.
You may mail in a payment or pay online at payment.athenahealth.com. You will need the quick pay code on the statement. Please make a payment within 30 days of sent statement date. Brave may send out an email, text, or call reminder regarding an outstanding balance.
No, we do not store any credit card information.
If you have questions regarding a bill, please email our billing team at email@example.com. Please include your name, date of birth, reason for outreach, and best contact number within the message. Our team will respond back to you within 1-2 business days.
No. We do not prescribe controlled substances such as benzodiazepines (Xanax, Ativan, Valium) or Hypnotics (Ambien, Lunesta).