For Patients

Frequently asked questions (FAQ) 

Beginning care with a new provider can be overwhelming. Here are answers to some common questions that patients ask us.

If you are in crisis and need help immediately, please call or text 988 to reach the Suicide and Crisis Lifeline. 

What technology or equipment do I need to participate in a telehealth mental health appointment?

You will need a computer, smartphone, or tablet with a camera and microphone, as well as a reliable internet connection.

What should I expect at my first appointment?

You will receive a text reminder 24 hours before your appointment, and another text and email reminder 15 minutes prior to the appointment with a link to the telehealth session. At that time, prepare to move to a private space and click the link to join a private waiting room where the provider will arrive. 

During the first 60-minute appointment, the mental health provider will ask questions, evaluate needs, and present treatment options.

What should I do if I need to cancel or reschedule my appointment?

If you need to cancel or reschedule your appointment, please contact Brave Health as soon as possible at (305) 902-6347. If you have already received an appointment reminder, you may cancel by replying No.  

Please note that if you do not cancel your appointment, it will be considered a “no-show.” After more than two “no-show” appointments, Brave will not reach out to reschedule the appointment.

What should I do if there are technical difficulties during my appointment?

 If you experience technical difficulties during your appointment, such as a poor internet connection or software issues, contact your provider directly. If you do not know how to reach your provider, please our Patient Access Center at (305) 902-6347. We will help troubleshoot the issue and reschedule the appointment if needed.

How much does it cost?

Brave Health believes that everyone should have access to high-quality mental health care. 

Our providers are in-network with a wide variety of insurance plans, including Medicaid, Medicare, and Commerical insurance. Many Medicaid plans waive a co-payment for services. Contact your insurance plan to find out the total cost of care. We also accept patients who do not have insurance. See our fee schedule.

Do you take insurance?

We accept more than 200 insurance plans, including Medicaid, Medicare, and Commercial plans. We are in-network with Aetna, Ambetter, Amerigroup, AmeriHealth Caritas Florida (ACFL), Blue Cross Blue Shield (BCBS), Centene, Cigna, Fidelis, HealthFirst, Humana, Molina, Simply, Sunshine, Superior, United/Optum, Wellcare, and many more. View the full list of insurance we accept.

Don’t see your insurance? Call or text us at (305) 902-6347.

What is the billing process?

After each session, our certified medical coders review the patient chart and create a claim. The claim is then sent to the insurance company for processing. Once the insurance company processes the claim any out-of-pocket costs are then placed into patient responsibility. Then the patient will start to receive statements and balance reminders from Brave in the mail.

How do I pay my bill?

You may mail in a payment or pay online at payment.athenahealth.com. You will need the quick pay code on the statement. Please make a payment within 30 days of sent statement date. Brave may send out an email, text, or call reminder regarding an outstanding balance.

Do you keep my credit card on file?

No, we do not store any credit card information.

What do I do if I have questions about my bill?

If you have questions regarding a bill, please email our billing team at billing@bebravehealth.com. Please include your name, date of birth, reason for outreach, and best contact number within the message. Our team will respond back to you within 1-2 business days.

Do you prescribe controlled substances?

No. We do not prescribe controlled substances such as benzodiazepines (Xanax, Ativan, Valium) or Hypnotics (Ambien, Lunesta).

Still Have Questions?

Call or text us and we'll be happy to help
(305) 902-6347
(305) 902-6347
Mailing Address
1951 NW 7th Ave, FL 3
Miami, FL 33136
If you experience a mental health emergency at any time, contact the Suicide and Crisis Lifeline by calling or texting 988.
© 2023 Brave Health, Inc., Brave Health Medical Group, PA, and Brave Medical, PC are independent, affiliated organizations. The organization providing clinical services is dependent on the state of residence of the patient.